Two years after Eastern Caribbean Amalgamated Bank (ECAB) acquired Scotiabank’s Antigua and Barbuda operations, customers are increasingly unhappy.
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The integration process has been problematic, with issues like transaction delays, out-of-service ATMs, and poor customer service.
Prime Minister Gaston Browne called for improvements in service quality and Anti-Money Laundering controls.
While some view these problems as “teething pains” after the acquisition, patience is wearing thin among customers who rely on the bank for daily needs.
ECAB faces challenges in restoring confidence and delivering the expected service quality.
Efforts to contact ECAB’s manager for comment on the sustained complaints have been unsuccessful to date.
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One response to “ECAB Faces Customer Frustration Two Years After Scotiabank Acquisition”
I cant manage to save with ECAB bank your money is always moving from your account and no one can give you any proper explanation concerning how your money is missing from your account.This Bank is a very frustrating bank to deal with.Some kind of scan is going on there.