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  • Air Canada apologises for booting passengers who complained that their seats were smeared with vomit

Air Canada apologises for booting passengers who complained that their seats were smeared with vomit

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Air Canada says it has apologised to two passengers who were escorted off a plane by security after protesting that their seats were smeared in vomit.

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The airline said Tuesday that the passengers “clearly did not receive the standard of care to which they were entitled.”

The incident during boarding for an August 26 flight from Las Vegas to Montreal was described in graphic detail by another passenger, Susan Benson of New Brunswick, who said she was in the row behind two women and a man.

“There was a bit of a foul smell but we didn’t know at first what the problem was,” Benson wrote on Facebook three days later. “Air Canada attempted a quick cleanup before boarding but clearly wasn’t able to do a thorough clean.”

Benson said workers sprayed the area with perfume to hide the smell. The passengers assigned to those seats told a flight attendant that the seat and seatbelt were wet and they could still see vomit. The attendant and a supervisor told them that the flight was full, and they would just have to sit there.

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The women were attempting to use blankets and wipes to settle in when one of the pilots showed up, Benson wrote. She said the pilot told the women, who were on their way to Vienna, that they could leave and book new flights at their own expense “or they would be escorted off the plane by security and placed on a no fly list!”

Benson said the pilot accused the women of being rude to the flight attendant, which she disputed — “they were upset and firm, but not rude!”

Security then escorted the women off the plane.

Asked if it would dispute any of Benson’s account, Air Canada did not respond.

In its statement, Air Canada said it was still reviewing the matter on Tuesday and has contacted the passengers “as our operating procedures were not followed correctly in this instance. This includes apologising to these customers, as they clearly did not receive the standard of care to which they were entitled, and addressing their concerns.”

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One response to “Air Canada apologises for booting passengers who complained that their seats were smeared with vomit”

REQUEST FOR EXPRESSIONS OF INTEREST

(CONSULTING SERVICES – INDIVIDUAL SELECTION)

 

OECS MSME Guarantee Facility Project

Loan No.: IDA-62670, IDA-62660, IDA-62640, IBRD-88830, IDA-62650

Assignment Title: Senior Operating Officer (SOO)

Reference No. KN-ECPCGC-207852-CS-INDV

 

The Governments of Antigua and Barbuda, Commonwealth of Dominica, Grenada, St. Lucia and St. Vincent and the Grenadines have received financing in the amount of US$10 million equivalent from the World Bank towards the cost of establishing a partial credit guarantee scheme, and they intend to apply part of the proceeds to payments for goods, and consulting services to be procured under this project. 

The consultant will serve as the “Senior Operating Officer (SOO)” for the ECPCGC and should possess extensive knowledge of MSME lending with some direct experience lending to Micro, small and medium-sized businesses, knowledge of the internal control processes necessary for a lending operation and the ability to design and implement risk mitigation procedures. The ideal candidate should possess an Undergraduate Degree from a reputable college or university, preferably in Business, Accounting, Banking or related field, with a minimum of 5 years’ experience in lending, inclusive of MSME lending. The initial employment period will be for two years on a contractual basis. Renewal of the contract will be subject to a performance evaluation at the end of the contractual period. The assignment is expected to begin on September 30th, 2021.  The consultant will report directly to the Chief Executive Officer of the ECPCGC.

The detailed Terms of Reference (TOR) for the assignment can be viewed by following the attached link below. 

 

https://bit.ly/3iVannm

 

The Eastern Caribbean Partial Credit Guarantee Corporation (ECPCGC) now invites eligible “Consultants” to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have:

  • An Undergraduate Degree from a reputable college or university, preferably in Business, Finance, Banking or related field; and
  • Minimum of 5 years’ experience in MSME lending. Applicants should also have:
  • The ability to design and implement risk management procedures 
  • Extensive knowledge of MSME lending with some direct experience lending to small and medium-sized businesses
  • Extensive knowledge of MSME banking operations
  • Knowledge of the internal controls necessary for a lending operation and the ability to design and implement risk management procedures
  • Experience developing and presenting information in public, including responding to questions in real-time
  • Experience lending to MSMEs located in the ECCU
  • Knowledge of marketing and communicating with the MSME sector
  • Ability to draft procedures to be used in a lending operation
  • Familiarity with the mechanics of a loan guarantee program
  • Exceptional written, oral, interpersonal, and presentation skills, and
  • Proficiency in the use of Microsoft Office suite.

The attention of interested Individual Consultants is drawn to Section III, Paragraphs 3.14, 3.16, and 3.17 of the World Bank’s Procurement Regulations for IPF Borrowers July 2016, [revised November 2017] (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest. A Consultant will be selected in accordance with the Approved Selection Method for Individual Consultants set out in the clause 7.34 of the World Bank Procurement Regulations for IPF Borrowers. 

 

Further information can be obtained at the address below during office hours 0800 to 1700 hours:

Eastern Caribbean Partial Credit Guarantee Corporation

Brid Rock, Basseterre,

St. Kitts.

Expressions of interest must be delivered in a written form by e-mail by August 11th, 2021, to [email protected]

 

For further information, please contact:

Carmen Gomez-Trigg                                                            Bernard Thomas

Chief Executive Officer                                                          Chief Financial Officer

Tel: 868-620-8144                                                                  Tel: 869-765-2385

Email: [email protected]                                          [email protected]