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InterCaribbean CEO promises to fix disruptions and delays

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(Barbados TODAY) — After weeks of severe disruptions, with delays and cancellations causing frustration and leaving several travellers stranded in airports, the founder of island-hopping interCaribbean Airways has landed here to tackle the issue personally, giving assurances that measures are being taken to rectify the problem. CLICK HERE TO JOIN OUR WHATSAPP GROUP FOR NEWS UPDATES.

In an exclusive interview with Barbados TODAY, Lyndon Gardiner, the founder and chairman of the Turks and Caicos Islands-based airline, expressed regret on behalf of his 32-year-old airline for the inconvenience caused to passengers and sought their patience as the company worked through its challenges. He announced the deployment of an additional aircraft to help bring flights back on schedule, stating: “I’m pleased to say that today, we will be very close to on schedule.”

The disruptions primarily stemmed from staffing issues, which Gardiner highlighted as one of the major challenges faced by the airline. Problems at regional airports have often resulted in delays for departing and arriving flights, leading to a cascade effect throughout the day, eventually leading to cancellations when flight crews timed out.

“Some of our biggest challenges down in the Eastern Caribbean, in fact, throughout our network, has been the staffing issues that have created delays and cancellations,” Gardiner stressed.

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To tackle the issue head-on, the airline’s founder arrived in Barbados earlier in the week to meet with the ground handler responsible for staffing at the Grantley Adams International Airport. He outlined several steps that have already been taken to mitigate the disruptions and improve operations.

“I’m here to address those issues and decide what additional support we need to bring here. I recognized that we needed to bring some additional flight crew here, and we’ve already brought those people here,” Gardiner said. He added that further changes were being implemented to enable the arrival of an additional aeroplane in the short term, allowing them to handle delays more effectively and prevent cancellations.

Gardiner assured the public that all these measures would be in place by mid-August, and he expressed the airline’s commitment to improving its services. He extended an apology, stating: “We recognize that we have not done a good job in delivering the services to them, and I, as the highest officer of the company, extend our sincere apologies.”

He called for understanding and an opportunity to correct their mistakes, urging customers to have faith in InterCaribbean Airways to resolve the issues and ensure smoother travel in the future.

As part of its effort to improve customer experience, the airline is already overhauling its communication system, said Gardiner. He revealed that the carrier plans to implement a real-time information system that will keep passengers informed about their flights, including any potential delays or cancellations.

With these steps underway, the InterCaribbean Airways head said it aims to regain the trust of its passengers and restore its reputation as a reliable and efficient airline.

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REQUEST FOR EXPRESSIONS OF INTEREST

(CONSULTING SERVICES – INDIVIDUAL SELECTION)

 

OECS MSME Guarantee Facility Project

Loan No.: IDA-62670, IDA-62660, IDA-62640, IBRD-88830, IDA-62650

Assignment Title: Senior Operating Officer (SOO)

Reference No. KN-ECPCGC-207852-CS-INDV

 

The Governments of Antigua and Barbuda, Commonwealth of Dominica, Grenada, St. Lucia and St. Vincent and the Grenadines have received financing in the amount of US$10 million equivalent from the World Bank towards the cost of establishing a partial credit guarantee scheme, and they intend to apply part of the proceeds to payments for goods, and consulting services to be procured under this project. 

The consultant will serve as the “Senior Operating Officer (SOO)” for the ECPCGC and should possess extensive knowledge of MSME lending with some direct experience lending to Micro, small and medium-sized businesses, knowledge of the internal control processes necessary for a lending operation and the ability to design and implement risk mitigation procedures. The ideal candidate should possess an Undergraduate Degree from a reputable college or university, preferably in Business, Accounting, Banking or related field, with a minimum of 5 years’ experience in lending, inclusive of MSME lending. The initial employment period will be for two years on a contractual basis. Renewal of the contract will be subject to a performance evaluation at the end of the contractual period. The assignment is expected to begin on September 30th, 2021.  The consultant will report directly to the Chief Executive Officer of the ECPCGC.

The detailed Terms of Reference (TOR) for the assignment can be viewed by following the attached link below. 

 

https://bit.ly/3iVannm

 

The Eastern Caribbean Partial Credit Guarantee Corporation (ECPCGC) now invites eligible “Consultants” to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have:

  • An Undergraduate Degree from a reputable college or university, preferably in Business, Finance, Banking or related field; and
  • Minimum of 5 years’ experience in MSME lending. Applicants should also have:
  • The ability to design and implement risk management procedures 
  • Extensive knowledge of MSME lending with some direct experience lending to small and medium-sized businesses
  • Extensive knowledge of MSME banking operations
  • Knowledge of the internal controls necessary for a lending operation and the ability to design and implement risk management procedures
  • Experience developing and presenting information in public, including responding to questions in real-time
  • Experience lending to MSMEs located in the ECCU
  • Knowledge of marketing and communicating with the MSME sector
  • Ability to draft procedures to be used in a lending operation
  • Familiarity with the mechanics of a loan guarantee program
  • Exceptional written, oral, interpersonal, and presentation skills, and
  • Proficiency in the use of Microsoft Office suite.

The attention of interested Individual Consultants is drawn to Section III, Paragraphs 3.14, 3.16, and 3.17 of the World Bank’s Procurement Regulations for IPF Borrowers July 2016, [revised November 2017] (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest. A Consultant will be selected in accordance with the Approved Selection Method for Individual Consultants set out in the clause 7.34 of the World Bank Procurement Regulations for IPF Borrowers. 

 

Further information can be obtained at the address below during office hours 0800 to 1700 hours:

Eastern Caribbean Partial Credit Guarantee Corporation

Brid Rock, Basseterre,

St. Kitts.

Expressions of interest must be delivered in a written form by e-mail by August 11th, 2021, to [email protected]

 

For further information, please contact:

Carmen Gomez-Trigg                                                            Bernard Thomas

Chief Executive Officer                                                          Chief Financial Officer

Tel: 868-620-8144                                                                  Tel: 869-765-2385

Email: [email protected]                                          [email protected]