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Committed to serve the interCaribbean way

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In a region desperate for solutions to its intra-regional travel woes, any respite found in a willing airline player should be welcomed and embraced. Not so for the proud people of the Eastern and Southern Caribbean, who had a long, storied, and complicated history with the region’s former premier public carrier.

Hailed as a “public good,” the former carrier – the now-defunct LIAT – was subsidised for decades by governments—some more so than others. Despite that, the embattled carrier folded in the early days of the COVID-19 pandemic. The people of the region were left scratching their heads for alternatives and seeking creative ways through international airlines, routes, and boats to get from place to place.

What many saw as an expedient measure and a temporary relief came in the form of a private carrier headquartered in Turks and Caicos, and one which had under its belt a record of over two decades effectively serving the travellers of the Northern and Western countries of the Caribbean, for whom access to travel options was a given fact of life. interCaribbean Airways landed in Barbados and the Eastern Caribbean in July of 2020, as air travel was tentatively resuming post-lockdown. Seizing the opportunity to position itself in a market left empty, interCaribbean piled on routes, assessed and leveraged interline partnerships, and set up shop to take advantage of what was on offer.

interCaribbean’s founder and chairman, Lyndon Gardiner, having singlehandedly built the airline from the ground up into a full-fledged operation dubbed the region’s largest private carrier, knew that the Eastern and Southern Caribbean markets would be a challenge.

interCaribbean’s founder and chairman Lyndon Gardiner.

Still, he welcomed it, doing what he built his brand on — seizing opportunities and focusing on hard work. Little did he envision that two years later, with each dollar lost and each criticism levelled, he was in a storm not of his own making but one he was determined to help solve.

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For the first two years in the sub-region, criticisms were directed at interCaribbean Airways. The negative views were expressed and played out in public spaces and on social and traditional media, as the airline took a beating in the court of public opinion. Gardiner’s penchant for hard work, resilience, perseverance, and success initially proved no match for a people longing for the glory days of guaranteed air travel service from their former LIAT, whether or not it was late or almost empty.

Refocusing and redoubling his efforts in late 2022, Lyndon Gardiner began seeking engagements with governments and tourism bodies across the region, feeling them out to gauge the appetite for partnerships.

No doubt, Gardiner realised then that the people of the sub-region were more interested in their relationships with airlines and not just the business aspect. Their former carrier might not have been on time, but it was always there for them. They cared about their airline, and their airline had been there for them—on the backs of their governments—whichever ones were willing to pay to play. It was a political relationship based on patronage and heritage. They didn’t care if LIAT was constantly losing money—their tax dollars. They knew it was their airline, their public good, akin to their relationship with West Indies Cricket and the University of the West Indies system. It was that simple.

Accustomed as he was to the business end of the market in the Northern and Western Caribbean, the realisation that the South and East were not interested in economics but in partnerships must have been a shock to Gardiner and his team.

Fast forward to the start of 2023, and that shock must have been enough to jolt Gardiner into aggressive action. Following a series of announcements by the airline and several governments, and with a clear understanding that there was no further improvement in regional air travel service, Gardiner mounted a public relations campaign that saw him make several pronouncements backed by action.

Announcing upgrades to the airlines’ operations and outlining more efficient schedules and routes, he further awakened the region’s consciousness with the unexpected—and welcomed announcement that he was installing two newer aircraft solely to serve the sub-region.

Heeding the criticism of the aircraft infrastructure, interCaribbean Airways has since also announced that throughout 2023 it would be decommissioning all older aircraft and investing in newer ones to have a total of four newer aircraft operating in the sub-region by the end of the year.

Another promise made, and come March, when the first two plans land, will be halfway to delivery.

Among other enhancements, the airline is responding to critics of its less-than-desirable customer service operations by investing in technological upgrades and establishing sub-offices in regional hubs to better respond to and meet customers’ needs.

I contacted Gardiner to get his views and assessment on the last two years and the airline’s position. In his unassuming way and measured rationality, he mused on the privilege that it has been to expand into a new area and provide a necessary service. He quickly demurred from any reference to him having done the region a favour. For him, it is a dual partnership and even through all the difficult days, negative feedback, and the uphill tasks of negotiating his way through governments and other stakeholders, he has not lost his belief that he has been granted a tremendous opportunity, and he is determined to prove deserving.

As frustrating as it might have been at times to be disparaged constantly and publicly, Gardiner stated that he valued what he called “feedback.” He added, “interCaribbean has been at the forefront of regional air travel for over three decades. We did not get here overnight.

Our ability to grow while adapting to the needs of the people at whose pleasure we serve has been the major factor in keeping us out front, and we will continue working to earn their trust.”

The ensuing few months will reveal if Gardiner has made a successful gamble on his investment. Still, whatever the answer, Gardiner and his team have put their money and their efforts where their commitment is—and the people of the sub-region, impatient though we are, we do have an increasingly more viable option for air travel in interCaribbean Airways.

The sun is shining a little brighter over the shores of the Eastern Caribbean.

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REQUEST FOR EXPRESSIONS OF INTEREST

(CONSULTING SERVICES – INDIVIDUAL SELECTION)

 

OECS MSME Guarantee Facility Project

Loan No.: IDA-62670, IDA-62660, IDA-62640, IBRD-88830, IDA-62650

Assignment Title: Senior Operating Officer (SOO)

Reference No. KN-ECPCGC-207852-CS-INDV

 

The Governments of Antigua and Barbuda, Commonwealth of Dominica, Grenada, St. Lucia and St. Vincent and the Grenadines have received financing in the amount of US$10 million equivalent from the World Bank towards the cost of establishing a partial credit guarantee scheme, and they intend to apply part of the proceeds to payments for goods, and consulting services to be procured under this project. 

The consultant will serve as the “Senior Operating Officer (SOO)” for the ECPCGC and should possess extensive knowledge of MSME lending with some direct experience lending to Micro, small and medium-sized businesses, knowledge of the internal control processes necessary for a lending operation and the ability to design and implement risk mitigation procedures. The ideal candidate should possess an Undergraduate Degree from a reputable college or university, preferably in Business, Accounting, Banking or related field, with a minimum of 5 years’ experience in lending, inclusive of MSME lending. The initial employment period will be for two years on a contractual basis. Renewal of the contract will be subject to a performance evaluation at the end of the contractual period. The assignment is expected to begin on September 30th, 2021.  The consultant will report directly to the Chief Executive Officer of the ECPCGC.

The detailed Terms of Reference (TOR) for the assignment can be viewed by following the attached link below. 

 

https://bit.ly/3iVannm

 

The Eastern Caribbean Partial Credit Guarantee Corporation (ECPCGC) now invites eligible “Consultants” to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have:

  • An Undergraduate Degree from a reputable college or university, preferably in Business, Finance, Banking or related field; and
  • Minimum of 5 years’ experience in MSME lending. Applicants should also have:
  • The ability to design and implement risk management procedures 
  • Extensive knowledge of MSME lending with some direct experience lending to small and medium-sized businesses
  • Extensive knowledge of MSME banking operations
  • Knowledge of the internal controls necessary for a lending operation and the ability to design and implement risk management procedures
  • Experience developing and presenting information in public, including responding to questions in real-time
  • Experience lending to MSMEs located in the ECCU
  • Knowledge of marketing and communicating with the MSME sector
  • Ability to draft procedures to be used in a lending operation
  • Familiarity with the mechanics of a loan guarantee program
  • Exceptional written, oral, interpersonal, and presentation skills, and
  • Proficiency in the use of Microsoft Office suite.

The attention of interested Individual Consultants is drawn to Section III, Paragraphs 3.14, 3.16, and 3.17 of the World Bank’s Procurement Regulations for IPF Borrowers July 2016, [revised November 2017] (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest. A Consultant will be selected in accordance with the Approved Selection Method for Individual Consultants set out in the clause 7.34 of the World Bank Procurement Regulations for IPF Borrowers. 

 

Further information can be obtained at the address below during office hours 0800 to 1700 hours:

Eastern Caribbean Partial Credit Guarantee Corporation

Brid Rock, Basseterre,

St. Kitts.

Expressions of interest must be delivered in a written form by e-mail by August 11th, 2021, to [email protected]

 

For further information, please contact:

Carmen Gomez-Trigg                                                            Bernard Thomas

Chief Executive Officer                                                          Chief Financial Officer

Tel: 868-620-8144                                                                  Tel: 869-765-2385

Email: [email protected]                                          [email protected]